How Empathy Helps Bridge Generational Differences

Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and listening. In her experience, practicing empathy can vastly improve team collaboration and lead to better business and individual outcomes. Nicklin is the author of the book "Softening the Edge: Empathy: How Humanity’s Oldest Leadership Trait is Changing the World."

Share Podcast

[HBR IdeaCast podcast series]

HBR IdeaCast
Episode 775

How Empathy Helps Bridge Generational Differences

Listen | Podcast loading...

###

A conversation with executive Mimi Nicklin about how managers can better understand and engage younger workers.

• Subscribe:

Apple Podcasts

Spotify

RSS

All episodes

Details

Transcript

January 12, 2021

Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and listening. In her experience, practicing empathy can vastly improve team collaboration and lead to better business and individual outcomes. Nicklin is the author of the book Softening the Edge: Empathy: How Humanity’s Oldest Leadership Trait is Changing the World.

• Subscribe On:

Apple

Spotify

RSS

Latest in this series

All episodes

This article is about LEADING TEAMS

** Follow this topic

** Following

Related Topics:

• Age and generational issues

• Psychology

Original source