United Airlines Employees Had a Chance to ‘Make a Little Kid’s Day.’ Their Heartwarming Reaction Was a Stroke of Genius

I’m drawn to stories like this. But there’s a business reason they resonate so strongly.

Source: https://www.inc.com/bill-murphy-jr/united-airlines-employees-had-a-chance-to-make-a-little-kids-day-their-heartwarming-reaction-was-a-stroke-of-genius/91310143